For each call button you can set a recipient meaning where you would pick up this call, either a platform like Zendesk or your personal phone number.
Depending on the recipient, call usage is calculated. Within each plan subscription you have call usage for digital calls and calls.
What are digital calls?
Calls that are picked up on digital platforms such as Zendesk or within your mobile application.
What are calls?
Calls that are picked on your mobile phone number, landline or phone system.