For each button you can create a queue: if the first available agent doesn't reply after 10 seconds, the call goes to the next available agent and so on.
To add new agents it's easy:
Download the SnapCall app on Zendesk.
Each agent using SnapCall needs to download the SnapCall app and has its own SnapCall Agent ID.
Create a queue with your agent on your SnapCall dashboard
- When you update your call button, click on "Edit" on the Agents section
- Insert either the email address or the Agent ID of the agent(s) you want to add in the queue of this button: