Data in calls are in 2 phases: first we have to extract the data and second we have to deliver them to you.
Customer Data in Calls extraction
We extract automatically the page where the user is calling you and his location. You have the option to receive more data:
If you are using a CMS like Shopify, we have an integration and we will extract automatically for you: name of the user (if the user is logged), amount of the shopping cart, detail of the shopping cart
By using our API, you can find the documentation here you can extract all the data you want or you need from your caller. Your agents have a clear view of who is calling and for what, your customer experience is enrich and you improve your NPS.)
Customer Data in calls reception
As the context is digital you need a digital interface to receive all data
Reception on Zendesk
With our Zendesk integration you receive the call directly in your Zendesk interface enrich with all the informations form the caller. Check here more information regarding your Zendesk features.
Reception on an extra context page
Thanks to our API we can push a specific webpage, an extra context page, with all the data in calls you want. If you are a developer here you can find more info regarding our API.